Refund Policy

30-day money-back guarantee. If you're not satisfied with SafeForm Pro, you can request a full refund of your most recent subscription payment within 30 days of the charge date.

How to request a refund

Refunds are processed by our payment provider Paddle, who is the Merchant of Record for all SafeForm Pro purchases. To request a refund:

• Visit paddle.net and look up your purchase using the email address you used at checkout, or
• Contact GreenIT support and we'll raise the refund with Paddle on your behalf.

Cancellation vs refund

Cancelling your subscription stops future renewals; it does not refund past payments. You can cancel any time from the Billing page in your account or via paddle.net. After cancelling you keep access until the end of your current billing period.

After 30 days

Charges older than 30 days are non-refundable, except where required by law.

Chargebacks

Please contact us before raising a chargeback — we'll almost always resolve it faster.